Refund policy

1. 14-DAY RETURN WINDOW

We offer a 14-day return policy starting from the date of delivery. [cite: 2026-03-11]

If 14 days have passed since your package arrived, we unfortunately cannot offer a refund or exchange. [cite: 2026-03-11]

To be eligible, items must be in the same condition as received, unused, with tags, and in the original packaging. [cite: 2026-03-11]

2. NON-RETURNABLE ITEMS

Custom-made or personalized products are not eligible for return. [cite: 2026-03-11]

Perishable goods and personal care items are excluded from our return policy. [cite: 2026-03-11]

Items purchased during "Final Sale" events are non-refundable. [cite: 2026-03-11]

3. RETURN PROCESS

To start a return, please contact us at davidthomas3191983@outlook.com. [cite: 2026-03-11]

Once approved, we will provide you with a return authorization number and instructions. [cite: 2026-03-11]

Items sent back without prior authorization will not be processed. [cite: 2026-03-11]

4. REFUNDS

We will notify you once we have inspected your returned item. [cite: 2026-03-11]

Approved refunds will be credited back to your original payment method within 10 business days. [cite: 2026-03-11]

5. SHIPPING COSTS

The customer is responsible for all return shipping costs. [cite: 2026-03-11]

Original shipping fees are non-refundable. [cite: 2026-03-11]